Exchange/Refund Policy
When you receive your order, please open and check it right away. If you are not satisfied with the product (quality, fabric, or any other reason), you can return it. Once we receive the product back, your order amount will be refunded after deducting the Cash on Delivery (COD) charges. Please note, COD charges are non-refundable. The remaining product amount will be transferred back to you.
We offer refunds in the following cases:
- If the product is damaged.
- If there was a mistake by our packing staff and the product received does not match the product you have ordered.
Please note:
- Shipping and handling charges will not be refunded.
- The minimum period for processing a refund is 7-10 working days.
RETURNS FOR SALE & DISCOUNTED PRODUCTS
Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by our packing staff and the product received does not match the product you have ordered.
EXCEPTIONS
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product was tampered with.
For further queries about exchanges and returns, please contact us at juniorjeanspk@gmail.com or call us at +92 3397883002.